Consumer service personnel are standing by, ready to assist you with your questions. Call toll-free 1-800-772-4636 (press 1 when you hear the recording) between the hours of 8 AM and 5 PM, Monday through Friday. You may also contact the Commission by calling (502) 564-3940, fax us at (502) 564-1582, or by writing to us at P.O. Box 615, Frankfort, KY 40602.
If you have a hearing and/or speech impairment and have access to a Telecommunications Device for the Deaf, you may have your call relayed to us by first calling 1-800-648-6056 (TDD only) or 1-800-648-6057 (Voice only).
NOTE: The Commission does not regulate the TVA supplied electric utilities, utilities owned and operated by units of local government (except for natural gas safety and certain wholesale water rates), sanitation districts, cable television companies, and bottled gas (propane) suppliers. We cannot help you with your complaints against these companies.
Under Kentucky law, "net metering" is defined as “measuring the difference between
the electricity supplied by the electric grid and the electricity generated by an
eligible customer-generator that is fed back to the electric grid over a billing
period.” Net metering allows customers who use power sources such as solar cells
or small windmills to send any excess power back to their electric utilities and
receive a credit against their electric bills. Such net metering, which already
applied to solar power sources in Kentucky, was expanded by the Kentucky General
Assembly in 2008 to include small generators of wind energy, hydroelectric power,
and power from biomass or bio-gas. In addition to expanding the types of electric
generation eligible for net metering, the 2008 law also doubled the maximum capacity
of such generators from 15 kilowatts to 30 kilowatts, raised the limit on the amount
of generation allowed on a single utility’s system, and extended the life of net
metering credits to the life of a customer account. The 2008 law also required the
Public Service Commission to develop interconnection and net metering guidelines
for all retail electric suppliers operating in Kentucky. Those guidelines were issued
by the Commission on January 8, 2009, and are posted below in .pdf format.